Terms of Service
Effective Date: April 30,, 2026
Welcome to OLYX. These Terms of Service (“Terms”) govern your access to and use of the platform operated by OLYX Services, LLC (“COMPANY,” “OLYX,” “we,” “us,” or “our”), including our website, mobile application, and related services (collectively, the “Platform”).
The Platform enables customers to request and schedule mobile vehicle maintenance and visibility services performed by independent technicians (“Technicians”) at customer-designated locations.
By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Platform.
1. OVERVIEW OF SERVICES
1.1 Platform Description. COMPANY operates a technology platform that connects customers seeking mobile automotive maintenance services ("Services") with independent service providers ("Technicians") who perform such services at customer-designated locations. COMPANY is a marketplace that facilitates connections between customers and independent Technicians. COMPANY does not itself perform automotive services, employ Technicians, or control the manner or means by which Technicians perform services.
1.2 Services Offered. Services available through the Platform may include mobile oil changes, cabin filter replacement, engine filter replacement, windshield wiper replacement, interior glass cleaning, headlight restoration, window glass coating, and other automotive maintenance services as may be added from time to time. The availability of specific services may vary based on location and Technician availability.
1.3 Role of COMPANY. COMPANY’s role is limited to: (a) providing the technology platform that facilitates booking, scheduling, payment processing, and communication between customers and Technicians; (b) establishing outcome-based quality standards and documentation requirements; (c) facilitating access to certain platform-level insurance coverages, if any, subject to the terms and limitations of applicable policies; (d) providing customer support for Platform-related issues; and (e) not guaranteeing the availability of Technicians or the completion of any requested service. COMPANY does not supervise, direct, or control the manner in which Technicians perform services.
1.4 Independent Contractors. All Technicians who perform services booked through the Platform are independent contractors, not employees of COMPANY. Technicians are responsible for performing services in accordance with industry standards and applicable law. COMPANY conducts background checks on Technicians and establishes quality standards, but does not control the methods, techniques, or procedures used by Technicians in performing services.
2. ACCOUNT REGISTRATION
2.1 Account Creation. To use certain features of the Platform, you must create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information as necessary to keep it accurate, current, and complete.
2.2 Account Security. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify COMPANY immediately of any unauthorized use of your account or any other breach of security.
2.3 Eligibility. You must be at least eighteen (18) years of age to create an account and use the Platform. By creating an account, you represent and warrant that you are at least eighteen years of age and have the legal capacity to enter into these Terms.
2.4 Account Termination. COMPANY may suspend or terminate your account at any time, with or without cause, and with or without notice. You may terminate your account at any time by contacting COMPANY customer support.
3. BOOKING AND SCHEDULING
3.1 Service Booking. You may book Services through the Platform by providing requested information, including your vehicle information, service location, and preferred service time. Service availability is based on Technician availability in your area.
3.2 Vehicle Information. You agree to provide accurate vehicle information, including make, model, year, VIN, and/or license plate number, as requested by the Platform. Accurate vehicle information is necessary to ensure appropriate products and specifications are used for your vehicle. You are responsible for any additional costs or service issues arising from inaccurate vehicle information.
3.3 Service Location. Services are performed at customer-designated locations. You are responsible for ensuring that the service location is safe, legal, and appropriate for the requested services. You must ensure adequate space for the Technician to perform services and access to your vehicle.
3.4 Cancellations and Rescheduling.
· Customer Cancellations. You may cancel or reschedule a booked service through the Platform. Cancellations or rescheduling requests made more than twenty-four (24) hours prior to the scheduled service time will not incur a fee.
· Late Cancellations and No-Shows. Cancellations made within twenty-four (24) hours of the scheduled service time, or failure to make the vehicle available at the scheduled time (“no-show”), may result in a cancellation fee, as disclosed at the time of booking.
· Service Access and Readiness. You are responsible for ensuring that the vehicle and service location are accessible and ready at the scheduled time. If a Technician is unable to perform the service due to lack of access, unsafe conditions, or inaccurate information provided by you, as reasonably determined by COMPANY, the service may be treated as a late cancellation or no-show.
· Company and Technician Cancellations. COMPANY or the assigned Technician may cancel or reschedule a service due to circumstances including, but not limited to, unsafe working conditions, weather, equipment issues, scheduling conflicts, or other events outside of reasonable control. In such cases, you will be notified and may be offered rescheduling, a refund, or a service credit, as determined by COMPANY in its reasonable discretion.
· Delays. Service times are estimates and may be subject to change based on Technician availability, prior job delays, traffic, or other operational factors. COMPANY does not guarantee exact service times.
· Platform Policy. Additional details regarding cancellation timing, fees, and rescheduling may be presented at the time of booking and are incorporated into these Terms by reference.
4. ONE-TIME SERVICES
4.1 Pay-Per-Service. You may purchase Services on a one-time, pay-per-service basis without enrolling in a subscription. One-time service pricing is displayed at the time of booking.
4.2 Payment. Payment for one-time services is due at the time of booking. Payment is processed through the Platform's integrated payment system. You authorize COMPANY to charge your designated payment method for the total service amount.
4.3 No Recurring Charges. One-time service purchases do not result in any recurring charges. You will only be charged for services you expressly book and authorize.
5. SUBSCRIPTION SERVICES
5.1 Subscription Plans: COMPANY offers subscription plans that may include a specified number of services per subscription period or may be marketed as “unlimited,” subject to the terms described herein. Subscription plan details, including pricing, billing frequency, and included services, are presented on the Platform at the time of enrollment and are incorporated into these Terms by reference. Subscription services are fulfilled by independent Technicians through the Platform.
5.2 NOT A WARRANTY OR INSURANCE PRODUCT: SUBSCRIPTIONS ARE SERVICE PREPAYMENT AND SCHEDULING ARRANGEMENTS ONLY. SUBSCRIPTIONS ARE EXPRESSLY NOT WARRANTIES, EXTENDED WARRANTIES, SERVICE CONTRACTS, MECHANICAL BREAKDOWN INSURANCE, OR INSURANCE PRODUCTS. SUBSCRIPTIONS DO NOT COVER VEHICLE REPAIRS, MECHANICAL FAILURES, BREAKDOWNS, OR ANY SERVICES OTHER THAN THOSE EXPRESSLY INCLUDED IN THE SUBSCRIPTION PLAN. SUBSCRIPTIONS DO NOT GUARANTEE ANY PARTICULAR OUTCOME, PERFORMANCE, OR CONDITION OF YOUR VEHICLE. NOTHING IN THESE TERMS OR ANY SUBSCRIPTION ENROLLMENT CREATES A WARRANTY OF ANY KIND. SUBSCRIPTIONS PROVIDE ACCESS TO SCHEDULED MAINTENANCE SERVICES ONLY AND DO NOT GUARANTEE ANY PARTICULAR OUTCOME FOR YOUR VEHICLE.
5.3 Fair Use and Service Frequency: Subscription plans marketed as “unlimited” are subject to fair use limitations. Unlimited plans provide access to services at reasonable intervals consistent with OEM-recommended service intervals for your vehicle. Subscriptions are intended for personal, non-commercial use on enrolled vehicle(s) only. Company reserves the right to limit service frequency, suspend service access, or terminate subscriptions that Company reasonably determines are being used in a manner inconsistent with fair use principles, including but not limited to:
· service requests significantly exceeding OEM-recommended intervals
· use on vehicles not enrolled in the subscription
· commercial or fleet use without appropriate subscription enrollment
· any pattern of use that Company reasonably determines constitutes abuse
5.4 Billing and Payment Authorization: Subscription fees are billed in advance on a recurring basis (monthly, annually, or as otherwise specified in the subscription plan). By enrolling in a subscription, you authorize Company to charge your designated payment method for applicable subscription fees on each billing date until the subscription is cancelled. You represent and warrant that you are authorized to use the designated payment method.
5.5 Subscription Term and Renewal: Subscriptions automatically renew at the end of each subscription period unless cancelled before the renewal date. The renewal subscription fee will be charged to your designated payment method at the then-current rate.
5.6 Cancellation: You may cancel your subscription at any time through the Platform or by contacting customer support. Cancellation is effective at the end of the current subscription period. You will continue to have access to subscription services until the end of the current paid period.
No partial refunds will be provided for unused portions of a subscription period unless otherwise required by applicable law. If applicable, any early termination fees or minimum commitment terms will be disclosed at the time of enrollment.
5.7 Subscription Modifications: Company reserves the right to modify subscription plans, pricing, and included services. Any changes to your existing subscription will be communicated in advance and will apply to subsequent billing periods. If you do not agree to such changes, you may cancel your subscription before the changes take effect.
5.8 Subscription Enrollment: By enrolling in a subscription plan, you agree to the subscription tier, pricing, billing frequency, and included services displayed at the time of enrollment. Subscription details presented during enrollment are incorporated into these Terms by reference.
5.9 Vehicle Eligibility: Subscription services are limited to the vehicle(s) enrolled in the subscription. Use of a subscription for vehicles not enrolled in the subscription is not permitted. Additional vehicles may be added only if permitted under the applicable subscription plan and may be subject to additional fees.
5.10 Subscription Acknowledgment: By enrolling in a subscription, you acknowledge that you have read and understand these Terms, including:
· the limitations of subscription services
· the fair use policy
· the express statement that subscriptions are not warranties or insurance products
5.11 Electronic Acceptance: By selecting “Subscribe,” “Enroll,” or a similar action on the Platform, you acknowledge and agree to these Terms, including this Section 5 governing subscription services.
6. PRICING AND PAYMENT
6.1 Pricing. All prices displayed on the Platform are in U.S. dollars and are subject to change without notice. Prices for services may vary based on vehicle type, service location, and other factors. The total price for your service, including any applicable taxes and fees, will be displayed before you confirm your booking.
6.2 Payment Methods. You may pay for services using the payment methods accepted by the Platform, which may include credit cards, debit cards, and other payment methods as may be made available from time to time.
6.3 Payment Authorization. By providing a payment method, you authorize COMPANY (and its payment processors) to charge your payment method for all amounts due. You represent and warrant that you are authorized to use the designated payment method.
6.4 Taxes. You are responsible for all applicable taxes associated with your use of the Platform and purchase of services. COMPANY will collect and remit sales tax where required by law.
7. SERVICE RESOLUTION AND REFUNDS
7.1 Service Standards. COMPANY establishes outcome-based quality standards for services performed through the Platform. Services should be performed in a professional, workmanlike manner consistent with industry standards.
7.2 Service Issues. If you are dissatisfied with a service performed through the Platform, you must report the issue to COMPANY customer support within seventy-two (72) hours of service completion. When reporting an issue, please provide relevant details and any supporting documentation (such as photographs).
7.3 Resolution Process. Upon receipt of a service issue report, COMPANY will review the matter and may, in its sole discretion: (a) coordinate with the Technician to correct the issue at no additional charge; (b) schedule a replacement service with a different Technician at no additional charge; (c) issue a partial or full refund for the affected service; or (d) provide a service credit for future use. The specific resolution offered will depend on the nature and severity of the issue. (e) COMPANY is not obligated to provide any specific remedy and will determine the appropriate resolution in its reasonable discretion.
7.4 Refund Limitations. Refunds are generally limited to the amount paid for the specific service at issue. Refunds will be issued to the original payment method used for the purchase. Processing times for refunds may vary depending on your payment method and financial institution.
7.5 No Guarantee of Outcomes. While COMPANY establishes quality standards and works to ensure customer satisfaction, COMPANY does not guarantee any particular outcome from services performed through the Platform. Automotive maintenance services are performed by independent Technicians, and results may vary based on factors including vehicle condition, age, and maintenance history.
8. CUSTOMER RESPONSIBILITIES
8.1 Accurate Information. You are responsible for providing accurate and complete information regarding your vehicle, service location, and contact information. Inaccurate information may result in service delays, inability to perform services, or additional charges.
8.2 Vehicle Condition. You represent that your vehicle is in a condition suitable for the requested services. You agree to disclose any known issues with your vehicle that may affect the Technician's ability to perform services safely or effectively.
8.3 Service Access. You agree to ensure that your vehicle and service location are accessible at the scheduled service time. You or your authorized representative must be available to provide access to the vehicle and service location as needed.
8.4 Compliance with Laws. You agree to comply with all applicable laws in connection with your use of the Platform and the services performed.
9. LIMITATION OF LIABILITY
9.1 Limitation. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL COMPANY, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH: (A) YOUR ACCESS TO OR USE OF (OR INABILITY TO ACCESS OR USE) THE PLATFORM; (B) ANY SERVICES PERFORMED THROUGH THE PLATFORM; (C) ANY CONDUCT OR CONTENT OF ANY TECHNICIAN OR OTHER THIRD PARTY ON OR THROUGH THE PLATFORM; OR (D) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR CONTENT OR INFORMATION.
9.2 Cap on Liability. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, COMPANY'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS YOU HAVE PAID TO COMPANY IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100).
9.3 Essential Purpose. THE LIMITATIONS OF LIABILITY IN THIS SECTION APPLY REGARDLESS OF THE THEORY OF LIABILITY, WHETHER BASED ON WARRANTY, CONTRACT, STATUTE, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
9.4 State Law Variations. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
10. DISCLAIMER OF WARRANTIES
10.1 "As Is" Basis. THE PLATFORM AND ALL SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
10.2 No Warranties. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. COMPANY DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE PLATFORM IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
10.3 No Warranty of Services. COMPANY DOES NOT WARRANT THE QUALITY, ACCURACY, TIMELINESS, OR COMPLETENESS OF ANY SERVICES PERFORMED THROUGH THE PLATFORM. SERVICES ARE PERFORMED BY INDEPENDENT TECHNICIANS, AND COMPANY IS NOT RESPONSIBLE FOR THE ACTS OR OMISSIONS OF TECHNICIANS.
11. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless COMPANY, its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Platform; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) your violation of any rights of any third party; or (e) any content you submit, post, or transmit through the Platform.
12. DISPUTE RESOLUTION
12.1 Informal Resolution. Before initiating any formal dispute resolution proceeding, you agree to first contact COMPANY and attempt to resolve any dispute informally. Most disputes can be resolved quickly and to your satisfaction by contacting our customer support team.
12.2 Arbitration Agreement. If we are unable to resolve a dispute informally, any dispute, claim, or controversy arising out of or relating to these Terms, including the determination of the scope or applicability of this agreement to arbitrate, shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Consumer Arbitration Rules. The arbitration shall be conducted by a single arbitrator. The arbitration shall take place in Miami-Dade County, Florida, unless you and COMPANY agree to a different location or to conduct the arbitration telephonically or by videoconference.
12.3 Class Action Waiver. YOU AND COMPANY AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION OR CLASS-WIDE ARBITRATION.
12.4 Exceptions. Notwithstanding the foregoing, either party may bring an individual action in small claims court for disputes within the court's jurisdictional limits. Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect intellectual property rights.
12.5 Opt-Out. You may opt out of this arbitration agreement by sending written notice of your decision to opt out to Olyx Services, LLC, 5342 Clark Road #3285, Sarasota, FL 34233 within thirty (30) days of first accepting these Terms. If you opt out, the remaining provisions of these Terms will continue to apply.
13. INTELLECTUAL PROPERTY
13.1 Ownership. The Platform, including all content, features, and functionality, is owned by COMPANY and is protected by copyright, trademark, patent, trade secret, and other intellectual property laws.
13.2 License. Subject to your compliance with these Terms, COMPANY grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for your personal, non-commercial use.
13.3 Restrictions. You may not: (a) copy, modify, distribute, sell, or lease any part of the Platform; (b) reverse engineer or attempt to extract the source code of the Platform; (c) use the Platform for any commercial purpose without COMPANY's prior written consent; or (d) use any automated means to access the Platform or collect information from the Platform.
14. PRIVACY
Your use of the Platform is subject to COMPANY's Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the collection, use, and disclosure of your information as described in the Privacy Policy.
15. MODIFICATIONS TO TERMS
COMPANY reserves the right to modify these Terms at any time. If we make material changes to these Terms, we will notify you by posting the updated Terms on the Platform and updating the "Last Updated" date. Your continued use of the Platform after the effective date of the updated Terms constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Platform.
16. GENERAL PROVISIONS
16.1 Governing Law. These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of laws principles.
16.2 Entire Agreement. These Terms, together with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and COMPANY regarding your use of the Platform and supersede all prior agreements and understandings.
16.3 Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
16.4 Waiver. No waiver of any provision of these Terms shall be effective unless in writing. No failure or delay by COMPANY in exercising any right under these Terms shall operate as a waiver of that right.
16.5 Assignment. You may not assign or transfer these Terms or any rights or obligations hereunder without COMPANY's prior written consent. COMPANY may assign these Terms without restriction.
16.6 Contact. If you have any questions about these Terms, please contact us at
OLYX Services, LLC
5342 Clark Road #3285, Sarasota, FL 34233
Email: info@getolyx.com